RETURN AND REFUND POLICY

Please email info@annoel.co with your order name and number. Ensure you post back your return with traceable service as ANOEL is not responsible for any items lost in the mail.  

Change of Mind Policy     

We accept returns and exchanges for full-priced items only.  If for any reason you change your mind regarding your purchased item(s), you can return them within 25 days of purchase, provided the following conditions are met:  

The product(s) must be unworn, unwashed and in its original condition with all tags attached. There is no damage, perfume fragrance or markings on the product(s) Proof of purchase must be sent with the product(s) being returned.  

Return shipping is to be covered and paid for by the customer. Shipping and handling charges are non-refundable.  

Sale items purchased on major sale days such as Black Friday, Boxing Day & any sort of Frenzy cannot be refunded but they can be exchanged for a different size or store credit. 

 Exchange  

 If you would like to make an exchange, please contact us via email (info@anoel.org) Due to the popularity of our range we cannot guarantee that we will have the requested size and style in stock to exchange.  Any exchange requested that we do not have in stock will automatically be issued a Credit Note or Refund. 

 Exchange shipping is to be covered and paid for by the customer. Shipping and handling charges are non-refundable.  

 Refunds    

Once your return has been received and inspected by our team, we will notify you via email if your request for a refund was approved or not. If approved, a store credit code will be emailed to you and will be ready to use straight away! (Don’t forget to check spam if you can’t find it!